Your privacy matters to us. This Privacy Policy explains how gogame collects, uses, stores, and protects your personal information in accordance with the Philippine Data Privacy Act of 2012.
This Privacy Policy ("Policy") applies to all personal data collected and processed by gogame ("gogame," "we," "us," "our") in connection with your use of the gogame online gaming platform at gogame.one. By registering an account or using any gogame service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
1.1 gogame is the data controller responsible for the personal information you provide when using the gogame platform. As a data controller, gogame determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.
1.2 gogame operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Certain data processing activities are required by PAGCOR regulations and applicable Philippine anti-money laundering laws, including Republic Act No. 9160 as amended (the Anti-Money Laundering Act) and Republic Act No. 10365.
1.3 gogame has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the DPO using the details provided in Section 13 of this Policy.
1.4 This Policy should be read together with gogame's Terms & Conditions, which are available at gogame.one/terms-conditions.
2.1 gogame collects the following categories of personal data:
3.1 Directly from you — when you register a gogame account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.
3.2 Automatically — through cookies, web beacons, and similar tracking technologies when you access the gogame website or platform. See Section 9 for details on our cookie practices.
3.3 From third parties — including identity verification service providers, payment processors (GCash, Maya, Philippine banks), fraud prevention services, and PAGCOR or other regulatory authorities where required by law.
gogame does not purchase personal data from data brokers or marketing list providers. All personal data we hold is collected directly in connection with your use of the gogame platform or as required for regulatory compliance.
4.1 gogame processes your personal data for the following purposes:
5.1 Under the Philippine Data Privacy Act, gogame processes your personal data on the following legal bases:
6.1 gogame does not sell your personal data to third parties. We may share your personal data with the following categories of recipients:
Third-party vendors who assist gogame in operating the platform, including identity verification providers, payment processors (GCash, Maya, Philippine banks), cloud hosting providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on gogame's instructions and in accordance with applicable data privacy laws.
PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law, regulation, court order, or regulatory directive. gogame will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or substantially all of gogame's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before your data is transferred.
gogame does not transfer your personal data outside the Philippines except where required by law or where the recipient country provides an adequate level of data protection as determined by the National Privacy Commission. Any cross-border transfers are subject to appropriate safeguards.
7.1 gogame retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account and for a period thereafter as required by applicable law.
7.2 Specific retention periods include:
7.3 After the applicable retention period, your personal data will be securely deleted or anonymised in accordance with gogame's data disposal procedures.
8.1 gogame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gogame will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected individuals without undue delay where required by the DPA.
8.3 While gogame takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your gogame login credentials and for notifying gogame immediately if you suspect unauthorized access to your account.
9.1 gogame uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and deliver relevant content. The following categories of cookies are used:
9.2 You can manage your cookie preferences through the cookie settings panel available on the gogame platform. You may also control cookies through your browser settings; however, disabling strictly necessary cookies may affect the functionality of the platform.
9.3 gogame does not use cookies to collect sensitive personal information such as financial data or government ID numbers. All sensitive data is collected through secure, encrypted form submissions only.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by gogame:
10.2 To exercise any of the above rights, please contact gogame's Data Protection Officer using the contact details in Section 13. gogame will respond to your request within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.
10.3 gogame may need to verify your identity before processing certain requests to ensure that personal data is not disclosed to unauthorised persons.
Some rights are subject to limitations under applicable law. For example, gogame may be unable to delete data that it is legally required to retain under PAGCOR regulations or Philippine AML laws. In such cases, gogame will explain the reason for any limitation on your request.
11.1 The gogame platform is strictly intended for persons aged twenty-one (21) years and above. gogame does not knowingly collect personal data from individuals under the age of 21.
11.2 If gogame becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all data will be reviewed, and the account will be closed in accordance with gogame's Terms & Conditions. Any funds held in such an account will be handled in accordance with applicable PAGCOR regulations.
11.3 If you are a parent or guardian and believe that your child under the age of 21 has registered a gogame account, please contact us immediately using the details in Section 13 so that we can take appropriate action.
🔞 gogame is a 21+ platform. Age verification is conducted at registration and may be requested at any time. Providing false information about your age is a serious violation of gogame's Terms & Conditions and applicable Philippine law.
12.1 gogame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements.
12.2 When material changes are made to this Policy, gogame will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this page will be revised accordingly.
12.3 The most current version of this Privacy Policy will always be available at gogame.one/privacy-policy. Your continued use of the gogame platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy.
12.4 If you do not agree with any changes to this Policy, you should stop using the gogame platform and may request account closure in accordance with the Terms & Conditions.
13.1 If you have any questions about this Privacy Policy, wish to exercise your data privacy rights, or want to raise a data privacy concern, please contact gogame's Data Protection Officer:
Data Protection Officer — gogame
Email: [email protected]
We aim to acknowledge all data privacy requests within 5 business days and resolve them within 30 days.
13.2 For general support enquiries unrelated to data privacy, please contact our customer support team at [email protected].
13.3 If you are not satisfied with gogame's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through official NPC channels.
13.4 For responsible gaming support, self-exclusion, or account limit requests, please visit the Responsible Gaming page or contact our support team directly.
A quick look at the key privacy commitments gogame makes to every player on the platform.
All data transmitted between your device and the gogame platform is protected by TLS encryption. Sensitive data at rest — including your KYC documents and financial details — is stored in encrypted form on secured servers.
gogame fully complies with the Philippine Data Privacy Act of 2012 (RA 10173). We have a registered Data Protection Officer, maintain a data processing inventory, and follow NPC-prescribed breach notification procedures.
Access, correct, delete, or port your personal data at any time. Opt out of marketing in one click. gogame responds to all data rights requests within 30 days and will never penalise you for exercising your rights.
gogame never sells your personal data to third-party marketers or data brokers. Your information is used solely to operate the platform, comply with Philippine regulations, and improve your gaming experience.
gogame keeps your data only as long as legally required — typically 5 years for KYC and transaction records under PAGCOR and AML rules. After that, data is securely deleted or anonymised following our disposal procedures.
Your responsible gaming settings — including self-exclusion status and deposit limits — are treated with the highest level of confidentiality. This data is never used for marketing and is only accessible to authorised compliance staff.
gogame is built for Filipino players who value both great gaming and genuine data privacy. PAGCOR-regulated, DPA-compliant, and committed to keeping your personal information secure every step of the way.
🔞 Must be 21 or older to play. Gambling is addictive. Know when to stop.