gogame Frequently Asked Questions

The minimum age to register and play on gogame is 21 years old. This is a strict requirement under Philippine law and PAGCOR licensing conditions. gogame conducts mandatory age verification at registration and may request additional identity documents at any time. Any account found to belong to a person under 21 will be immediately suspended and closed.

No. gogame strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of gogame's Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you've forgotten your login details, use the password reset function on the gogame Login page rather than creating a new account.

gogame is required by PAGCOR and Philippine AML regulations to verify the identity of all players before processing withdrawals. You'll be asked to submit a clear photo or scan of a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, driver's licence, or UMID), along with a selfie for facial verification. Documents are reviewed within 1–3 business days. Completing KYC also unlocks higher deposit and withdrawal limits on your account.

Visit the gogame Login page and click "Forgot Password?". Enter the email address registered to your account and gogame will send you a password reset link. The link is valid for 30 minutes. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact gogame support at [email protected].

gogame supports a range of payment methods popular with Filipino players, including GCash, PayMaya / Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not permitted under current Philippine regulations, and gogame does not accept cryptocurrency of any kind.

The minimum deposit on gogame is ₱100 for most payment methods, including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit for verified accounts, though unverified accounts are subject to lower limits until KYC is completed.

GCash and Maya deposits are typically credited to your gogame account instantly or within a few minutes. Bank transfers may take up to 1–3 business hours depending on your bank and the time of day. If your deposit has not appeared after 30 minutes (for e-wallets) or 3 hours (for bank transfers), please contact gogame support with your transaction reference number.

gogame does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a transfer. All amounts credited to your gogame account will reflect the exact amount received by gogame after any provider fees.

Log in to your gogame account and navigate to the Cashier section. Select Withdraw, choose your preferred withdrawal method, enter the amount, and confirm. Withdrawals can only be made to a payment method that has been previously used to deposit, or to a verified bank account in your name. Your account must be fully KYC-verified before any withdrawal can be processed.

gogame processes withdrawal requests within 24 hours on business days. GCash and Maya withdrawals are typically received within 1–4 hours of processing. Bank transfers may take an additional 1–2 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day.

Common reasons for withdrawal delays or declines include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between your account name and the receiving account name, or a pending security review. If your withdrawal has been pending for more than 48 hours, please contact gogame support at [email protected] with your withdrawal reference number.

gogame offers a wide range of games including live casino (baccarat, roulette, blackjack, poker), online slots from leading providers, bingo rooms, sports betting (football, basketball, boxing, UFC, PBA, NBA), and specialty games. Visit the gogame Casino page for a full overview of available game categories.

gogame offers welcome bonuses for new players and ongoing promotions for existing members. All bonuses come with wagering requirements — this means you need to wager the bonus amount a specified number of times before the bonus funds can be withdrawn as cash. Full terms and conditions for each promotion are displayed on the promotion page. Always read the terms before claiming a bonus.

Yes. All games on the gogame platform use certified Random Number Generator (RNG) technology, independently audited to ensure fair and unpredictable outcomes. Live casino games are streamed in real time from licensed studios with professional dealers. gogame operates under PAGCOR regulation, which requires regular compliance audits of all gaming systems and software.

Log in to your gogame account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately when lowered. Increases to existing limits require a 7-day cooling-off period before they apply — this is intentional, giving you time to reconsider. You can also contact support at [email protected] to have limits applied on your behalf.

Self-exclusion is a tool that temporarily or permanently suspends your gogame account to help you take a break from gambling. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Once activated, the exclusion cannot be reversed or shortened. To activate, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact support. For more details, visit our Responsible Gaming page.

⚠️ Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming helpline for Filipino players. You can also reach out to the National Center for Mental Health (NCMH) crisis hotline. gogame's support team can also connect you with resources and activate protective tools on your account immediately. Please visit our Responsible Gaming page for full details on all available tools and support options.

Accounts may be locked for several reasons: too many failed login attempts (temporary lock, resets after 30 minutes), pending identity verification, a self-exclusion or cooling-off period you activated, or a security review triggered by unusual activity. If you believe your account has been locked in error, contact gogame support at [email protected] with your registered email address and a brief description of the issue.

gogame is fully optimised for desktop and mobile play. The platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best mobile experience on Android or iOS, we recommend using Chrome or Safari respectively. No app download is required — gogame runs directly in your browser. If you experience display issues, try clearing your browser cache or switching to a different browser.

To permanently close your gogame account, contact support at [email protected] from your registered email address and request account closure. Any remaining balance will be withdrawn to your verified payment method before closure. Please note that if you are closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead — this prevents you from opening a new account during the exclusion period and provides stronger protection.